Point of Sale
Case study
Goal
Innovative cloud-based solutions offer superior scalability, security, and accessibility. Empowering public library staff to streamline point-of-sale (POS) interactions, transforming a traditionally static process into a dynamic and efficient experience.
Problem statement
Staff can manage point-of-sale interactions with customers in the Wise Console. Staff can complete financial transactions with customers, sell items and manage deposit funds. Staff must be able to generate financial reports / cash drawer reports to reflect transactions.
Lessons learned
Worked ahead of schedule by gathering feature requirements and holding weekly design collaboration meetings with stakeholders to hand over dev-ready designs a month before scheduled development work. Due to the early handoff, it was not feasible to collaborate with the assigned development team while designing. Instead, we incorporated the developer manager into the weekly sessions and asked questions of them to move work ahead.
My Role
UX Research
UX Design
UI Design
Prototyping
Timeline
4-month timeline facilitating cross collaborative design sprint with Product owners and Business System Analyst (BSA) on a weekly touch base.
Skills & Tools
Design pattern analysis
Competitive analysis
User flows
Figma wireframes
Figma UI & prototype
Discovery, Design & Iteration
During the discovery phase, I took the initiative to gather feature requirements from the legacy system, ensuring that our efforts were ahead of the curve. By collaborating closely with product owners and architects, we identified essential functionalities that would enhance the user experience. We embraced modern POS design principles to elevate design relevance and usability. The outcome of our user research was three tailored workflows for library staff, managers, and administrators.
After developing three distinct POS designs, we confidently arrived at a final design that met our strategic goals. With all requirements satisfied, I meticulously assembled the UI designs in Figma and crafted a prototype to validate the interaction designs, ensuring a smooth and engaging user experience.
