Point of Sale
Case study
Goal
Innovative cloud-based solutions offer superior scalability, security, and accessibility. Empowering public library staff to streamline point-of-sale (POS) interactions, transforming a traditionally static process into a dynamic and efficient experience.
Problem statement
Staff can manage point-of-sale interactions with customers in the Wise Console. Staff can complete financial transactions with customers, sell items and manage deposit funds. Staff must be able to generate financial reports / cash drawer reports to reflect transactions.
Lessons learned
Worked ahead of schedule by gathering feature requirements and holding weekly design collaboration meetings with stakeholders to hand over dev-ready designs a month before scheduled development work. Due to the early handoff, it was not feasible to collaborate with the assigned development team while designing. Instead, we incorporated the developer manager into the weekly sessions and asked questions of them to move work ahead.
My Role
UX Research
UX Design
Usability
Accessability
Timeline
Research Phase (4 weeks)
User interviews, competitive analysis, and data gathering
Design Phase (8 weeks)
Paper prototypes, user flows, wireframes, and UI designs
Implementation (10 weeks)
Development support and final refinements
Skill & Tools
Design pattern analysis
Competitive analysis
User flows
Figma wireframes
Figma UI & prototype
Discovery, Design & Iteration
Conducted in-depth user interviews and analyzed competitor products to identify pain points and opportunities. Used a Miro board to capture pain points and opportunities for sessions held with academic librarians in the US and Canada.
Created paper prototypes and wireframes and conducted multiple rounds of user testing to refine the experience.
